Dukaan City Return & Refund Policy

🛍️ Returns

• Eligibility: Items can be returned within 14 days of delivery if they are unused, in original packaging, and accompanied by proof of purchase.

• Non-returnable items: Certain products such as perishable goods, intimate apparel, and clearance items are not eligible for return.

• Process: To initiate a return, contact our support team with your order number and reason for return.

💳 Refunds

• Approval: Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

• Method: Approved refunds will be processed to your original payment method within 7–10 business days.

• Partial refunds: Items not in original condition or returned after 14 days may qualify for partial refunds at our discretion.

🔄 Exchanges

• Defective or damaged items: We replace items if they are defective or damaged. Contact us promptly for an exchange.

• Size or color changes: Exchanges for different sizes or colors are subject to availability.

🚚 Shipping

• Return shipping costs: Customers are responsible for return shipping unless the item is defective or incorrect.

• Tracking: We recommend using a trackable shipping service to ensure your return reaches us safely.