Dukaan City Shipping Policy

🚚 Processing Time

• Order handling: Orders are processed within 1–2 business days after payment confirmation.

• Peak periods: During holidays or sales, processing times may be slightly longer.

🌍 Shipping Options

• Domestic shipping: We offer standard and express delivery across Pakistan.

• International shipping: Available to select countries; rates and timelines vary by destination.

⏱️ Delivery Estimates

• Standard delivery: 3–5 business days within Pakistan.

• Express delivery: 1–3 business days within Pakistan.

• International delivery: 7–21 business days depending on location.

💵 Shipping Costs

• Flat rate: Standard shipping is charged at a fixed rate of PKR 200.

• Free shipping: Orders above PKR 5,000 qualify for free standard shipping within Pakistan.

• International rates: Calculated at checkout based on destination and weight.

📦 Order Tracking

• Tracking number: Once shipped, you’ll receive a tracking number via email.

• Carrier updates: Tracking information may take 24 hours to update after dispatch.

⚠️ Delays & Issues

• Unforeseen delays: Weather, customs, or courier issues may cause delays beyond our control.

• Lost or damaged items: Contact us immediately if your order is lost or arrives damaged.